Privacy Policy

encontrar.love is a service of TTB Software Development B.V., located at Lagedijk 11A, 2064 KV Spaarndam, The Netherlands. Chamber of Commerce: 77669703. VAT: NL861089364B01. For privacy-related questions, you can contact us at info@encontrar.love.

We collect the following categories of personal data:

• Registration data: name, email address, date of birth, gender and password.
• Profile data: photos, personal description, interests, search preferences, location and lifestyle data.
• Usage data: interactions with the platform, messages sent, matches made and activity in the app.
• Technical data: IP address, browser type, device, operating system and cookie data.
• Payment data: transaction information (card data is processed directly by our payment provider and is not stored by us).

We use your personal data for the following purposes:

• Creating and managing your user account.
• Providing you with compatibility suggestions and personalised matches.
• Facilitating communication between users.
• Processing payments and managing subscriptions.
• Improving our services and user experience.
• Ensuring platform security and preventing fraud.
• Complying with legal obligations.
• Sending you service communications and, with your consent, promotional offers.

The processing of your data is based on the following legal grounds:

• Performance of contract: processing is necessary to provide our services under the Terms and Conditions.
• Consent: for sending commercial communications and using non-essential cookies.
• Legitimate interest: to improve our services, ensure security and prevent fraud.
• Legal obligation: when necessary to comply with applicable law.

We retain your personal data for as long as your account is active and for an additional period necessary to fulfil our legal obligations. Account data: until you delete your account, plus 30 days for permanent deletion. Billing data: 7 years in accordance with tax obligations. Technical and security data: up to 12 months.

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data ('right to be forgotten').
• Right to restriction: restrict the processing of your data in certain circumstances.
• Right to portability: receive your data in a structured, commonly used format.
• Right to object: object to the processing of your data on legitimate grounds.
• Right to withdraw consent: at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@encontrar.love. We will respond to your request within a maximum of 30 days. You also have the right to lodge a complaint with the competent Data Protection Authority (Autoriteit Persoonsgegevens in The Netherlands).

encontrar.love uses cookies and similar technologies to improve your experience, analyse platform usage and personalise content. Essential cookies: necessary for the basic functioning of the platform. Analytical cookies: help us understand how you use the platform. Marketing cookies: used to show you relevant content (only with your consent). You can manage your cookie preferences at any time through your browser settings.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. These measures include encryption of data in transit (TLS/SSL) and at rest, secure password storage through hashing, restricted access to personal data by authorised personnel and periodic security audits.

Your data may be processed on servers located within the European Economic Area (EEA). In the event of transfers outside the EEA, we ensure that appropriate safeguards are applied in accordance with the GDPR, such as the European Commission's standard contractual clauses.

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the platform or by email. We recommend reviewing this page periodically.

If you have questions about this Privacy Policy or about the processing of your personal data, please contact us: